Back to deals

Allure Thai Spa & Wellness

Digital Product Policy

Allure Thai Spa & Wellness may offer digital products on Allure Thai Spa Deals — such as e-vouchers, digital gift experiences, prepaid service credits, or memberships — that unlock premium spa services at our centres. This Digital Product Policy explains how these products are delivered, redeemed, and supported.

Digital products are designed to make gifting and booking effortless while keeping your wellness value securely with Allure.

1. What counts as a digital product
  • Electronic vouchers / deal codes delivered after successful payment
  • Digital gift experiences redeemable for Allure therapies
  • Memberships or prepaid credits stated as digital on the product page
  • Order confirmations and invoices shared electronically (email / WhatsApp)
2. Delivery

After successful Razorpay payment, digital products are typically delivered electronically to the email and/or mobile number provided at checkout. Please ensure your contact details are accurate. If you do not receive confirmation within a reasonable time, contact guest care and we will gladly re-share your purchase details.

3. Redemption
  • Digital products are redeemable only for Allure Thai Spa & Wellness services at eligible centres, as described on the deal page.
  • Present your order confirmation, voucher code, or registered mobile number at the centre when redeeming.
  • Appointment booking may be required; early scheduling helps us reserve your preferred slot.
  • Unless expressly stated, digital products are non-transferable for cash and cannot be exchanged for money.
4. Validity

Each digital product remains valid for the period mentioned on the product page, voucher, or confirmation message. Redeem before expiry to enjoy the full Allure experience. Extensions, if any, are offered solely at Allure’s discretion as a gesture of guest care.

5. No cash refunds on digital products

Digital products are non-refundable in cash once payment is successful. In line with our Cancellation Policy and Refund Policy, Allure protects your purchase by ensuring you can receive spa services worth the amount paid. If a digital product cannot be redeemed as described due to an Allure-side issue, we will provide an equivalent service credit or alternate Allure experience of matching paid value.

6. Loss, misuse & security

Please keep voucher codes and confirmation messages confidential. Allure is not responsible for unauthorised use resulting from sharing your code. If you suspect misuse, contact us immediately so we can assist and safeguard your booking value wherever reasonably possible.

7. Gifting

Digital products make thoughtful wellness gifts. The purchaser is responsible for sharing correct recipient details when required. The recipient redeems under the same Allure centre rules and house policies that apply to all guests.

8. Need help?

For delivery, redemption, or digital voucher support:

Thank you for choosing Allure Thai Spa & Wellness — we look forward to turning your digital purchase into a memorable in-centre experience.

Last updated: August 2026