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Allure Thai Spa & Wellness

Cancellation Policy and Refund Policy

At Allure Thai Spa & Wellness, every deal you purchase is an investment in your wellbeing. This Cancellation Policy and Refund Policy explains how we handle appointment changes and how we protect the value of your payment — always with a guest-first, service-first approach.

Important: Allure does not issue cash / bank / UPI / card refunds for online deal purchases. Instead, we honour your payment by providing spa and wellness services worth the amount you paid, through rescheduling, service credit, or an equivalent Allure experience at an eligible centre.

1. Our guest-care promise

We understand plans can change. Our priority is to keep your wellness journey with Allure intact. When a booking cannot proceed as originally scheduled, we work with you so that the value you paid continues to be enjoyed as authentic Allure Thai Spa therapies — not returned as money.

2. Cancelling or rescheduling an appointment
  • Please request cancellation or reschedule at least 24 hours before your appointment so our therapists and rooms can be offered to other guests.
  • Contact guest care via email or WhatsApp (details below) with your order number, registered mobile, and preferred new date/branch.
  • Same-day cancellations, no-shows, or late arrivals may limit reschedule options; Allure may convert the booking into a service credit of equivalent paid value, valid as communicated by our team.
  • Rescheduling is subject to slot availability at the selected Allure centre.
3. No cash refunds — service value instead

By purchasing on Allure Thai Spa Deals, you acknowledge and agree that:

  • No monetary refund will be processed to your original payment method for change of mind, unused deals, partial visits, or cancelled appointments.
  • Where a booking cannot be fulfilled as planned (including Allure-initiated changes such as centre constraints), we will offer services, reschedule, or deal credit equal to the amount paid.
  • Promotional / flash deals remain non-cash-refundable; their value is fulfilled only through Allure spa services as per deal terms.
  • Service credit or alternate therapies will be of comparable or fair value relative to your paid amount and Allure’s current menu.
4. When Allure needs to change a booking

Occasionally, operational reasons (therapist availability, maintenance, or unforeseen centre constraints) may require us to adjust your appointment. In such cases, Allure will proactively offer an alternate slot, branch, or therapy of equivalent paid value so your experience is preserved — reflecting our commitment to guest satisfaction without cash refunds.

5. Partially used or expired deals
  • Once a service session has been delivered, that portion of value is considered fulfilled.
  • Deals must be redeemed within any validity period stated on the deal or confirmation. Expired promotional deals may not be extendable; Allure may, at its discretion, offer a goodwill service option where appropriate.
6. Payment disputes & chargebacks

If you face a technical payment issue (duplicate charge, failed confirmation despite debit), contact us promptly with payment proof. Genuine payment errors will be reviewed carefully. Raising a chargeback without first contacting Allure may delay resolution; we encourage direct guest care so we can restore your service value quickly.

7. How to request help

For cancellations, reschedules, or service-credit requests, reach Allure guest care:

Please include your order number and registered mobile number so we can assist you faster.

Thank you for trusting Allure Thai Spa & Wellness. We are committed to ensuring the amount you paid continues to deliver relaxation, care, and authentic Thai spa excellence.

Last updated: August 2026